Job Description

Desktop Support Analyst

Position Summary

We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.

The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.

Key Responsibilities

Provide desk-side and remote technical support to employees
Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems
Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals
Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID
Assist with endpoint setup and management using Microsoft Intune or a similar platform
Manage incidents and service requests in ServiceNow or a comparable ticketing system
Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate
Support new-hire setups, equipment replacements, system upgrades, and technology rollouts
Document troubleshooting steps and resolutions in the ticketing system
Provide patient, professional support to employees with varying levels of technical knowledge

Required Qualifications

2 to 5 years of hands-on desktop support or end-user IT support experience
Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment
Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications
Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues
Working knowledge of Active Directory or Microsoft Entra ID
Familiarity with Microsoft Intune or a comparable endpoint management platform
Experience using ServiceNow or a similar ticketing system
Experience setting up and troubleshooting laptops, desktops, printers, and peripherals
Strong communication skills and a service-oriented approach
Ability to work onsite in New York, NY, Monday through Friday

Preferred Qualifications

Experience supporting Teams, OneDrive, and SharePoint Online
Experience providing executive or VIP support
Experience in a corporate or enterprise environment
Exposure to mobile device management
Familiarity with ITIL-based support processes

Position Details

Job Title: Desktop Support Analyst
Job Type: Full-time
Salary: $80,000 to $90,000 per year
Schedule: Monday through Friday, 40 hours per week
Work Location: Onsite in New York, NY

Job Tags

Full time, Work at office, Remote work, Monday to Friday

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